📦 Shipping Policy

Processing Time

• Orders are processed within 2–4 business days.

• You’ll receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery

• Shipping rates are calculated at checkout based on your location and package size.

• Domestic U.S. orders typically arrive within 5–10 business days.

• We currently ship within the United States. (If you’d like international shipping, please contact us before placing your order.)

Local Pickup (Santa Fe, NM)

• Local pickup may be available for select items. Contact us directly to arrange.

Delays

• We do our best to ensure timely delivery, but please note that weather, postal delays, and holidays may affect shipping times.

Questions About Your Order?

• Reach out to us at consueloelisa@gmail.com and we’ll be happy to help.
  

❓ Frequently Asked Questions (FAQ)

1. Do you accept returns or exchanges?
Because many of our items are made in small batches, all sales are final. If your order arrives damaged or incorrect, please contact us within 7 days of delivery, and we’ll make it right.

2. Do you ship internationally?
At this time, we only ship within the United States. If you’re outside the U.S. and would like to place an order, please email us to discuss special arrangements.

3. How long will it take to receive my order?
Orders ship within 2–4 business days. Delivery within the U.S. usually takes 5–10 business days, depending on your location.

4. Can I send a gift directly to someone?
Absolutely! Just enter the recipient’s address at checkout. If you’d like us to include a handwritten note, add your message in the “order notes” box.

5. What if the item I want is out of stock?
Our collections are produced in limited quantities. If an item is sold out, sign up for our email list to be the first to know when we restock or release new designs.